Comments on: Hallowell Acadia Is Revolutionizing the Heating Industry http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/ Blue Planet Green Living - Earth Wise. Money Smart. Mon, 16 Jan 2012 11:02:26 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jason Yoland http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-57316 Jason Yoland Thu, 18 Aug 2011 06:19:54 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-57316 For everyone with Acadia units. You need to look into this more! I don't own one, but since hearing about them I've been intrigued and was saddened to see the company is out of business, especially once I learned how small of an issue it really was that caused many of the failures. It was something with the contactors or start up relay Bristol (compressor manuf.) told them to use. A group of guys have gotten together to try to solve this and have come up with a viable solution. So if you have one of these units, I advise you to do a search for the Hallowell Acadia google group. I'm in no way affiliated with them but it saddens me to see such a great concept gone and company dead because of such a small problem. There's also a series of videos on youtube that will show you how to troubleshoot the more common problems, on youtube search Acadia Heat pump. I hope this helps a few people and please spread the word!!! For everyone with Acadia units. You need to look into this more! I don’t own one, but since hearing about them I’ve been intrigued and was saddened to see the company is out of business, especially once I learned how small of an issue it really was that caused many of the failures. It was something with the contactors or start up relay Bristol (compressor manuf.) told them to use. A group of guys have gotten together to try to solve this and have come up with a viable solution. So if you have one of these units, I advise you to do a search for the Hallowell Acadia google group. I’m in no way affiliated with them but it saddens me to see such a great concept gone and company dead because of such a small problem. There’s also a series of videos on youtube that will show you how to troubleshoot the more common problems, on youtube search Acadia Heat pump. I hope this helps a few people and please spread the word!!!

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-51633 Julia Wasson Fri, 01 Jul 2011 23:40:06 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-51633 Kris, I'm so sorry to hear of this. Like you, a lot of us thought the Hallowell was a great idea. I've heard mostly complaints from people who've had problems, though I've also heard some positive reviews. Normally, I try to intervene to help consumers who have been burned by something I've reviewed on my site. But with the company gone, there doesn't seem to be much I can do. Please keep us posted about your situation. Thanks for writing, Julia Kris, I’m so sorry to hear of this. Like you, a lot of us thought the Hallowell was a great idea. I’ve heard mostly complaints from people who’ve had problems, though I’ve also heard some positive reviews. Normally, I try to intervene to help consumers who have been burned by something I’ve reviewed on my site. But with the company gone, there doesn’t seem to be much I can do. Please keep us posted about your situation.
Thanks for writing, Julia

]]> By: Kris Heikkila http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-50565 Kris Heikkila Thu, 23 Jun 2011 10:20:19 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-50565 As an installer in the trade for 18 years , I saw these systems as a new trend. I took the training up in Maine and bought one from F W Webb ( the ONLY authorized dealer) . It worked wekk these past 2 winters with some icing up. Two weeks ago I came home to a warm house, outside temp was 85 . Breaker blown. I pulled the outside disconnect and reset the breaker. After opening the access panel and getting my gauges ready I started the unit up..... I watched as the primary compressor exploded in my face. The tell tale smoke wisp that preceded it from the electrical contacts on the compressor allowed me to turn away as the compressor dumped 14 lbs. of r410a and blew the double pole 40. Never seen that before... After talking to F W Webb inside sales staff I was told that they "might be getting some compressors in".... Waited a week, .. nope... Same people tell me that I am out of luck and that they are not honoring the warranty due to Hallowell shutting down. As I bought the system from the dealer, and the system has a 98% compressor failure rate, I would think that the Magnuson–Moss Warranty Act of 1975 should allow me to return this pile of crap to the dealer for a complete refund. I contacted the branch manager with my request and await her response. If i get the run around I will file in court on monday. No sense to wait till winter. As an installer in the trade for 18 years , I saw these systems as a new trend. I took the training up in Maine and bought one from F W Webb ( the ONLY authorized dealer) . It worked wekk these past 2 winters with some icing up. Two weeks ago I came home to a warm house, outside temp was 85 . Breaker blown. I pulled the outside disconnect and reset the breaker. After opening the access panel and getting my gauges ready I started the unit up….. I watched as the primary compressor exploded in my face. The tell tale smoke wisp that preceded it from the electrical contacts on the compressor allowed me to turn away as the compressor dumped 14 lbs. of r410a and blew the double pole 40. Never seen that before… After talking to F W Webb inside sales staff I was told that they “might be getting some compressors in”…. Waited a week, .. nope… Same people tell me that I am out of luck and that they are not honoring the warranty due to Hallowell shutting down.
As I bought the system from the dealer, and the system has a 98% compressor failure rate, I would think that the Magnuson–Moss Warranty Act of 1975 should allow me to return this pile of crap to the dealer for a complete refund. I contacted the branch manager with my request and await her response. If i get the run around I will file in court on monday. No sense to wait till winter.

]]> By: Eva http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-44389 Eva Sun, 15 May 2011 17:31:44 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-44389 We installed the Acadia in 2008 and aside from some minor issues early on ran quite well until about 1 month ago. Now, the unit is not working and I am in the same boat with all of you wtih no heat (aside from a gas fireplace) and no air conditioning. I don't know if I want to fix it at all. I've heard that it's good money after bad. What's that noise? $12,000 flushing into the sewer! I live in Maine, so there are no other heat pumps that will work up here when it gets cold. I have already removed my oil system and oil tank. I think I will have to install a propane system. BTW - I went to Hallowell. The doors are locked. Shocker! We installed the Acadia in 2008 and aside from some minor issues early on ran quite well until about 1 month ago. Now, the unit is not working and I am in the same boat with all of you wtih no heat (aside from a gas fireplace) and no air conditioning. I don’t know if I want to fix it at all. I’ve heard that it’s good money after bad.

What’s that noise? $12,000 flushing into the sewer!

I live in Maine, so there are no other heat pumps that will work up here when it gets cold. I have already removed my oil system and oil tank.

I think I will have to install a propane system.

BTW – I went to Hallowell. The doors are locked. Shocker!

]]> By: Anthony Volpe http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-40255 Anthony Volpe Fri, 08 Apr 2011 16:45:07 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-40255 Yes, Hallowell is OUT OF BUSINESS and we are OUT OF LUCK. I reported earlier that I had no issues for 3 years with my Hallowell 4 Ton Unit. Guess what? My compressor just blew and now I can not even get a replacement under warranty. Debating whether to fix this unit and replace the compressor, contactor (which has been implicated as the cause of early compressor failure) and the capacitor. This will run about $1500 or just bite the bullet and install a new YORK AFFINITY 18 SEER 5 TON unit for $4500. Yes, Hallowell is OUT OF BUSINESS and we are OUT OF LUCK.

I reported earlier that I had no issues for 3 years with my Hallowell 4 Ton Unit.

Guess what? My compressor just blew and now I can not even get a replacement under warranty.

Debating whether to fix this unit and replace the compressor, contactor (which has been implicated as the cause of early compressor failure) and the capacitor.

This will run about $1500 or just bite the bullet and install a new YORK AFFINITY 18 SEER 5 TON unit for $4500.

]]> By: Anthony http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-39872 Anthony Sun, 03 Apr 2011 19:40:41 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-39872 The fat lady has sung. Hallowell International is out of business. Parts however, will be available at the local HVAC store. The schematic is in your owner's manual. Hopefully a good HVAC tech will be able to address any issues you might have The fat lady has sung. Hallowell International is out of business.

Parts however, will be available at the local HVAC store. The schematic is in your owner’s manual.

Hopefully a good HVAC tech will be able to address any issues you might have

]]> By: William H. Preis Jr. http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-38653 William H. Preis Jr. Wed, 23 Mar 2011 13:43:40 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-38653 Hi, Hallowell is now out of business and the bank has taken over all of its assets. I had hoped that they could be taken over by a company that had deep pockets to perfect what seems to be a great concept. We have had, and continued to have major issues with our Acadia unit which has been replaced. It has never, since September of 2008, work for two months without a breakdown. Now there is no warrantee and parts will be a problem. Maybe it's time to make the unit a paper weight. Bill Preis Hi, Hallowell is now out of business and the bank has taken over all of its assets. I had hoped that they could be taken over by a company that had deep pockets to perfect what seems to be a great concept. We have had, and continued to have major issues with our Acadia unit which has been replaced. It has never, since September of 2008, work for two months without a breakdown. Now there is no warrantee and parts will be a problem. Maybe it’s time to make the unit a paper weight.
Bill Preis

]]> By: James Scanlon http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-36257 James Scanlon Tue, 01 Mar 2011 23:38:26 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-36257 The Acadia is a fraud. Over 30% of units known have major issues! I suspect problems are more.....For the minority who had no issues, once the unit is broken, no one will service it! No one will purchase a company who produces "JUNK" The Acadia is a fraud. Over 30% of units known have major issues! I suspect problems are more…..For the minority who had no issues, once the unit is broken, no one will service it!

No one will purchase a company who produces “JUNK”

]]> By: Anthony http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-33591 Anthony Mon, 14 Feb 2011 03:36:38 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-33591 It is my understanding that the parts are readily available from any HVAC supply store off the shelf. A good HVAC person should be able to read the schematic and diagnose the problem when service is required. I believe Hallowell is in negotiations with Ingersoll-Rand (TRANE and AMERICAN STANDARD) to be acquired. I hope part of the sale is to honor the warrantees of the Hallowell units It is my understanding that the parts are readily available from any HVAC supply store off the shelf. A good HVAC person should be able to read the schematic and diagnose the problem when service is required.

I believe Hallowell is in negotiations with Ingersoll-Rand (TRANE and AMERICAN STANDARD) to be acquired.

I hope part of the sale is to honor the warrantees of the Hallowell units

]]> By: Bob Szymanski http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-33223 Bob Szymanski Fri, 11 Feb 2011 04:08:45 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-33223 Anthony.. I agree about the great performance and am very satisfied with my single 4-ton... We have ~2,800 sq ft (3 zones) and are very comfortable at a constant ~67 degrees (the humdification system installed near the air handler makes it feel warmer).. In fact, our electric bill for January was $412 and I live in Mass... with no oil or gas bill either. Needed to clear out the snow from around the unit a couple of times this year... but can use the exercise. My big concern (and guessing this might be a concern of a lot of fellow "happy" consumers) is what to do!?!? I don't think anyone can service this if (when) it breaks now that Hallowell has gone AWOL. The savings is so profound for the short term I'd hate to rip it out! The wife & I discussed it & we are gonna let this baby go for as long as it will.. We have a 4Kwatt electric backup (which I don't think have EVER kicked in) just in case it can't keep up with demand (or breaks) Any one out there have any similar thoughts?? Or hoards of spare parts that might be available? :) Anthony.. I agree about the great performance and am very satisfied with my single 4-ton… We have ~2,800 sq ft (3 zones) and are very comfortable at a constant ~67 degrees (the humdification system installed near the air handler makes it feel warmer).. In fact, our electric bill for January was $412 and I live in Mass… with no oil or gas bill either.

Needed to clear out the snow from around the unit a couple of times this year… but can use the exercise.

My big concern (and guessing this might be a concern of a lot of fellow “happy” consumers) is what to do!?!? I don’t think anyone can service this if (when) it breaks now that Hallowell has gone AWOL. The savings is so profound for the short term I’d hate to rip it out! The wife & I discussed it & we are gonna let this baby go for as long as it will.. We have a 4Kwatt electric backup (which I don’t think have EVER kicked in) just in case it can’t keep up with demand (or breaks)

Any one out there have any similar thoughts?? Or hoards of spare parts that might be available? :)

]]> By: Anthony Volpe http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-31670 Anthony Volpe Sat, 29 Jan 2011 23:22:45 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-31670 When installed properly, this system is phenomenal. I should have gone with 2x3 ton units but opted for the 4 ton unit. In our recent coldsnap (unusual for CT) the 4 ton kept a 3200 square foot colonial at 72 during the day with no problem. When the temperature was in the single numbers, the 4 ton unit was a bit undersized, the unit struggled to keep the upstairs at 70, often attaining only 67-68. The downstairs was not an issue. The A/C has been great during the summer. And the burning question, how much does it cost to run? At least 50% less than oil at our highest in the nation electric rates We have had our unit since 2008--no issues When installed properly, this system is phenomenal. I should have gone with 2×3 ton units but opted for the 4 ton unit. In our recent coldsnap (unusual for CT) the 4 ton kept a 3200 square foot colonial at 72 during the day with no problem.

When the temperature was in the single numbers, the 4 ton unit was a bit undersized, the unit struggled to keep the upstairs at 70, often attaining only 67-68. The downstairs was not an issue.

The A/C has been great during the summer.

And the burning question, how much does it cost to run? At least 50% less than oil at our highest in the nation electric rates

We have had our unit since 2008–no issues

]]> By: jim-d http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-25345 jim-d Mon, 13 Dec 2010 06:27:19 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-25345 Julia, I saw links to dealers on the Hallowell site that work: http://www.gotohallowell.com/175-New-York/ Any chance you could check with some of them, and see if they have been able to service an Hallowell units lately? And if the were able to fix them, with or without Hallowell's help? Julia, I saw links to dealers on the Hallowell site that work:

http://www.gotohallowell.com/175-New-York/

Any chance you could check with some of them, and see if they have been able to service an Hallowell units lately? And if the were able to fix them, with or without Hallowell’s help?

]]> By: jim-d http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-25342 jim-d Mon, 13 Dec 2010 06:12:14 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-25342 Hi, I installed 2 units in Fall 2009, There was a problem with the control board on one, and Chip from Hallowell actually stopped by my house and fixed it. He verified my install was excellent. The units worked great, as advertised, until recently. But now the first floor unit seems to only work in stage 1. It says stage 2 and stage 3 on the thermostat sometimes, but the air is never hot. My installer has not been able to reach the company. Does anyone know if the Hallowell dealers have been able to contact Hallowell? Hi, I installed 2 units in Fall 2009, There was a problem with the control board on one, and Chip from Hallowell actually stopped by my house and fixed it. He verified my install was excellent. The units worked great, as advertised, until recently. But now the first floor unit seems to only work in stage 1. It says stage 2 and stage 3 on the thermostat sometimes, but the air is never hot. My installer has not been able to reach the company. Does anyone know if the Hallowell dealers have been able to contact Hallowell?

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-24451 Julia Wasson Sat, 04 Dec 2010 22:05:16 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-24451 Shelly, I'm sorry to hear of your problems with Acadia. I've tried to contact them, too, without success. From all reports, I'd say they're out of business. But if someone knows differently, I hope they let us all know. It's too bad, as it was such promising technology. I wish you the best in getting it to work again. Julia Shelly, I’m sorry to hear of your problems with Acadia. I’ve tried to contact them, too, without success. From all reports, I’d say they’re out of business. But if someone knows differently, I hope they let us all know. It’s too bad, as it was such promising technology. I wish you the best in getting it to work again.
Julia

]]> By: Shelly http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-24186 Shelly Wed, 01 Dec 2010 03:26:00 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-24186 After much research into heating units, we installed an Acadia unit in March of 2009. In July, 2010, the compressor broke and we were without air conditioning. After ~2 weeks, we were sent a new compressor, which our installer found was also broken. It took a total of 5 weeks without central air conditioning, for Hallowell to send us a new compressor and to have it installed. During this time (July and August), we had to purchase window units to keep the house cool and our electric bill was much higher than previous statements. Two days ago (Nov. 28, 2010), our unit again broke down. We are now running only on stage 1, so when the temperature drops, our unit cannot accommodate with appropriate heat. Our installer has been out to reset the unit, without success. We have called Hallowell, but only have the option to leave a message and have not yet received a call back. To say the least, we are completely frustrated with this unit and with Hallowell in general. The worst part is that we have a baby in the house! After much research into heating units, we installed an Acadia unit in March of 2009. In July, 2010, the compressor broke and we were without air conditioning. After ~2 weeks, we were sent a new compressor, which our installer found was also broken. It took a total of 5 weeks without central air conditioning, for Hallowell to send us a new compressor and to have it installed. During this time (July and August), we had to purchase window units to keep the house cool and our electric bill was much higher than previous statements.
Two days ago (Nov. 28, 2010), our unit again broke down. We are now running only on stage 1, so when the temperature drops, our unit cannot accommodate with appropriate heat. Our installer has been out to reset the unit, without success. We have called Hallowell, but only have the option to leave a message and have not yet received a call back. To say the least, we are completely frustrated with this unit and with Hallowell in general. The worst part is that we have a baby in the house!

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-23467 Julia Wasson Mon, 22 Nov 2010 02:17:28 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-23467 Hi Kristie. I'm so glad to hear that you've had such good luck with your Hallowell Acadia. It seems like such a wonderful concept. I hope that the company hasn't gone out of business, though it seems more and more likely with every story I hear. This is refreshing news! And you may have the answer to at least some of the problems people are experiencing. I just wish we could reach Duane Hallowell to get support for the folks who are having trouble with their units. What do you do for service on your unit? Is there anyone in your local area who can service it if you have problems? Thanks for writing, Julia Hi Kristie.

I’m so glad to hear that you’ve had such good luck with your Hallowell Acadia. It seems like such a wonderful concept. I hope that the company hasn’t gone out of business, though it seems more and more likely with every story I hear. This is refreshing news! And you may have the answer to at least some of the problems people are experiencing. I just wish we could reach Duane Hallowell to get support for the folks who are having trouble with their units. What do you do for service on your unit? Is there anyone in your local area who can service it if you have problems?

Thanks for writing,
Julia

]]> By: Kristie http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-23194 Kristie Wed, 17 Nov 2010 17:47:54 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-23194 Hello Julia, I stumbled upon these comments and had to share my experience. We have had this system installed for 3 years in our newly built cape in Northern Maine. After the initial installation and "working the bugs out", this system has been wonderful! In the summertime, our electric bill runs about $120-$150 a month and in the winter it runs from about $200-600.....of couse the higher bills are rare and during brutally cold weather. I have an electric hot water heater, two kids and live on a windy ridge so I think these rates are excellent! The people who have had such bad luck make me wonder if it was installed properly??? Ours was installed by the dealer but we also had to hire an electrician for proper wiring. Also, all of our duct work is insulated. We had to order a small part for our outside unit the first winter but it was sent out quickly and installed by our dealer. In my opinion, if the unit is installed properly, it is very efficient....we love it! Hello Julia,

I stumbled upon these comments and had to share my experience. We have had this system installed for 3 years in our newly built cape in Northern Maine. After the initial installation and “working the bugs out”, this system has been wonderful! In the summertime, our electric bill runs about $120-$150 a month and in the winter it runs from about $200-600…..of couse the higher bills are rare and during brutally cold weather. I have an electric hot water heater, two kids and live on a windy ridge so I think these rates are excellent! The people who have had such bad luck make me wonder if it was installed properly??? Ours was installed by the dealer but we also had to hire an electrician for proper wiring. Also, all of our duct work is insulated. We had to order a small part for our outside unit the first winter but it was sent out quickly and installed by our dealer. In my opinion, if the unit is installed properly, it is very efficient….we love it!

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-22593 Julia Wasson Tue, 09 Nov 2010 18:43:18 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-22593 That would be great, Steve. Thanks for your willingness to share what you learn. Still no word on my end. Julia That would be great, Steve. Thanks for your willingness to share what you learn. Still no word on my end.
Julia

]]> By: Steven Brian http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-22592 Steven Brian Tue, 09 Nov 2010 18:40:20 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-22592 Thank you for your time Julia and please let me know if you hear from Hallowell. I'll be making a visit to Hallowell this week! I'll anything that I learn here for others that might need info or help. Thank you for your time Julia and please let me know if you hear from Hallowell. I’ll be making a visit to Hallowell this week! I’ll anything that I learn here for others that might need info or help.

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-22372 Julia Wasson Fri, 05 Nov 2010 14:01:35 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-22372 Hi Steve. It's sad that such a promising invention isn't living up to expectations. It seemed like such a wonderful advancement. Because Blue Planet Green Living is merely a magazine, and not a retailer of Hallowell products, I don't really know what to advise you. Have you tried contacting the installer to try to get in touch with the owners of the company? The company continues to have a website and a telephone system, but all calls seem to go to voicemail for Joseph Gross. I've also been trying without success (so far) to contact the publicist who put us in touch with Hallowell in the first place, but she does not respond to my requests for information. All in all, it doesn't look very positive from my end, though I will keep trying to find out whatever I can. Please let me know if you learn anything more about the status of the company. A few other readers are also interested in contacting the manufacturer. Best regards - and best of success, Julia Hi Steve.

It’s sad that such a promising invention isn’t living up to expectations. It seemed like such a wonderful advancement.

Because Blue Planet Green Living is merely a magazine, and not a retailer of Hallowell products, I don’t really know what to advise you. Have you tried contacting the installer to try to get in touch with the owners of the company?

The company continues to have a website and a telephone system, but all calls seem to go to voicemail for Joseph Gross. I’ve also been trying without success (so far) to contact the publicist who put us in touch with Hallowell in the first place, but she does not respond to my requests for information.

All in all, it doesn’t look very positive from my end, though I will keep trying to find out whatever I can. Please let me know if you learn anything more about the status of the company. A few other readers are also interested in contacting the manufacturer.

Best regards – and best of success,

Julia

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