Comments on: Hallowell Acadia Is Revolutionizing the Heating Industry http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/ Blue Planet Green Living - Earth Wise. Money Smart. Tue, 07 Sep 2010 14:11:23 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-17492 Julia Wasson Sun, 15 Aug 2010 23:11:10 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-17492 Hi William. To my knowledge, they're very much in business, but I can't swear to it. I'll shoot you an email with the contact info I have for them. Please let us know what you find out! Julia Hi William.

To my knowledge, they’re very much in business, but I can’t swear to it. I’ll shoot you an email with the contact info I have for them. Please let us know what you find out!

Julia

]]> By: William Curtis http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-17304 William Curtis Sat, 14 Aug 2010 15:43:49 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-17304 Julia or anyone, I am trying to reach the company but the phone go unanswered. After asking around a bit, it seems like these guy may be out of business. Can anyone advise? Thanks Julia or anyone, I am trying to reach the company but the phone go unanswered. After asking around a bit, it seems like these guy may be out of business. Can anyone advise?

Thanks

]]> By: greg morgan http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-16020 greg morgan Mon, 02 Aug 2010 14:24:33 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-16020 I am looking into purchasing this unit but the electric bills are double plus of what they are for me now. 3 a/c units to be installed in one year. In Connecticut the winter can be terrible I cannot afford the same oil bill as the electric bill and give away 10,000. I would like to hear a few good stories with reasonable or very low electric bills. I have spray insulation, going solar, new windows, I need the finishing touch reliable low cost a/c and heat. I am ready to buy buttttttt. Any one in CT or anywhere have good results. email me or post it here ct.chihuahua@cox.net I am looking into purchasing this unit but the electric bills are double plus of what they are for me now. 3 a/c units to be installed in one year. In Connecticut the winter can be terrible I cannot afford the same oil bill as the electric bill and give away 10,000. I would like to hear a few good stories with reasonable or very low electric bills. I have spray insulation, going solar, new windows, I need the finishing touch reliable low cost a/c and heat. I am ready to buy buttttttt. Any one in CT or anywhere have good results. email me or post it here ct.chihuahua@cox.net

]]> By: My 5: Duane Hallowell, President & CEO, Hallowell International | Blue Planet Green Living http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-9335 My 5: Duane Hallowell, President & CEO, Hallowell International | Blue Planet Green Living Fri, 16 Apr 2010 18:34:00 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-9335 [...] Hallowell Acadia Is Revolutionizing the Heating Industry [...] [...] Hallowell Acadia Is Revolutionizing the Heating Industry [...]

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-8348 Julia Wasson Thu, 18 Mar 2010 22:30:23 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-8348 Hi Todd. Thanks for giving such a complete update on your situation. I'm pleased that you're getting attention from the head of Hallowell's technical team — and that they're sending you a new unit. I don't blame you for losing patience if this next unit doesn't work. But, chances are really good that it will be fine. There are huge numbers of satisfied Acadia customers, so the odds are that your next one will work as intended. Of course, if it doesn't, I agree that they should honor your wish to get your money back. It certainly was fortuitous that the banging happened while they were on the phone. Usually it doesn't work out that well — maybe your luck is turning! Please let us know how things go with the next unit they install. Here's hoping for a positive result. Julia Hi Todd.

Thanks for giving such a complete update on your situation. I’m pleased that you’re getting attention from the head of Hallowell’s technical team — and that they’re sending you a new unit. I don’t blame you for losing patience if this next unit doesn’t work. But, chances are really good that it will be fine. There are huge numbers of satisfied Acadia customers, so the odds are that your next one will work as intended. Of course, if it doesn’t, I agree that they should honor your wish to get your money back.

It certainly was fortuitous that the banging happened while they were on the phone. Usually it doesn’t work out that well — maybe your luck is turning!

Please let us know how things go with the next unit they install. Here’s hoping for a positive result.

Julia

]]> By: Todd http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-8342 Todd Thu, 18 Mar 2010 19:23:16 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-8342 Julia, Thank you for taking the time to contact Duane Hallowell on my behalf. I have not heard from Mr. Hallowell, but I have been contacted via email by the head of Hallowell's technical department. They appear willing to do whatever is necessary to fix this situation. Here is where things stand at the moment. Yesterday, Wednesday March 17, my installer came out to inspect the Acadia unit. Once he got it running he called into to Hallowell's technical department and talked to the service tech he had been working with, as well as the head of the technical department. They had the installer run several tests and everything seemed fine. However about 20 minutes into the phone call the Acadia unit started making a loud banging noise and then shut down (actually kind of fortuitous that it happened while my installer was on the phone with the head of the technical department). It was determined that something happened during shipping that caused a barring to misalign in the compressor. Hallowell's tech department immediately decided to send out another unit. I am expecting delivery and installation of the new unit next week. This will be my third Acadia unit within the first year. I'm hoping this one finally lives up to the expectations I had going in. If this one fails, I do not foresee me accepting a fourth unit. It will be time for Hallowell to refund me the cost of the unit and reimburse my installation costs so I can install another heating system. Again, thank you Julia for your efforts on my behalf. Oh, and today I received my latest electric bill for $395.93. I shudder to think what it would be without my solar pv! Julia,
Thank you for taking the time to contact Duane Hallowell on my behalf. I have not heard from Mr. Hallowell, but I have been contacted via email by the head of Hallowell’s technical department. They appear willing to do whatever is necessary to fix this situation.
Here is where things stand at the moment. Yesterday, Wednesday March 17, my installer came out to inspect the Acadia unit. Once he got it running he called into to Hallowell’s technical department and talked to the service tech he had been working with, as well as the head of the technical department. They had the installer run several tests and everything seemed fine. However about 20 minutes into the phone call the Acadia unit started making a loud banging noise and then shut down (actually kind of fortuitous that it happened while my installer was on the phone with the head of the technical department).
It was determined that something happened during shipping that caused a barring to misalign in the compressor. Hallowell’s tech department immediately decided to send out another unit.
I am expecting delivery and installation of the new unit next week. This will be my third Acadia unit within the first year. I’m hoping this one finally lives up to the expectations I had going in. If this one fails, I do not foresee me accepting a fourth unit. It will be time for Hallowell to refund me the cost of the unit and reimburse my installation costs so I can install another heating system.
Again, thank you Julia for your efforts on my behalf.

Oh, and today I received my latest electric bill for $395.93. I shudder to think what it would be without my solar pv!

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-8317 Julia Wasson Wed, 17 Mar 2010 22:55:02 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-8317 Todd, I just received word from Hallowell International that Duane Hallowell will be contacting the dealer who installed the system and will be contacting you directly (if he hasn't already done so). Please let us know as your issues are resolved. Julia Todd,
I just received word from Hallowell International that Duane Hallowell will be contacting the dealer who installed the system and will be contacting you directly (if he hasn’t already done so). Please let us know as your issues are resolved.

Julia

]]> By: Julia Wasson http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-8299 Julia Wasson Wed, 17 Mar 2010 04:34:22 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-8299 Hi Todd. You've certainly had a bad experience. I am forwarding your message to Duane Hallowell so that he knows what you've gone through. Of course, I cannot make promises for anyone other than myself, but I'm hopeful that he or his representative will find out what when wrong and help find a way to make it right. Please keep us posted on the status of your situation. Julia Wasson Hi Todd.
You’ve certainly had a bad experience. I am forwarding your message to Duane Hallowell so that he knows what you’ve gone through. Of course, I cannot make promises for anyone other than myself, but I’m hopeful that he or his representative will find out what when wrong and help find a way to make it right. Please keep us posted on the status of your situation.
Julia Wasson

]]> By: Todd http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-8246 Todd Mon, 15 Mar 2010 17:26:07 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-8246 Hi, just thought I'd give my current real world experience with the Hallowell Acadia. I bought an Acadia unit in early 2009 (and was told by the Hallowell sales rep that it was eligible for the tax credit... obviously not true). In December 2009, after months of spotty service, it completely broke down. After the initial inspection by my installer Hallowell sent out a new part and a new start-up kit. During installation of the new part, it was determined that the unit was subject to a recall. Hallowell sent out a "new" Acadia unit. This unit was installed with help from Hallowell's technical call service. 12 hours after installation the "new" unit stopped working. It is now March 15, 2010 and I'm still running on emergency heat. My electric bills over the past 2 months have been $400... and I have a 7kw solar pv array! Hallowell has serious quality control issues. Also, the unit is tremedously loud. It can be heard throughout the house. My neighbors say they can also hear the unit and they are about 200 feet away. The picture accompanying this article with the unit right below a window is laughable! I bought the Hallowell hoping it would be an efficient and reliable way to heat my home. Instead, its been nothing but an expensive headache. Hopefully Hallowell will make this situation right! Hi, just thought I’d give my current real world experience with the Hallowell Acadia.
I bought an Acadia unit in early 2009 (and was told by the Hallowell sales rep that it was eligible for the tax credit… obviously not true). In December 2009, after months of spotty service, it completely broke down. After the initial inspection by my installer Hallowell sent out a new part and a new start-up kit. During installation of the new part, it was determined that the unit was subject to a recall. Hallowell sent out a “new” Acadia unit. This unit was installed with help from Hallowell’s technical call service. 12 hours after installation the “new” unit stopped working. It is now March 15, 2010 and I’m still running on emergency heat.
My electric bills over the past 2 months have been $400… and I have a 7kw solar pv array!
Hallowell has serious quality control issues. Also, the unit is tremedously loud. It can be heard throughout the house. My neighbors say they can also hear the unit and they are about 200 feet away. The picture accompanying this article with the unit right below a window is laughable!
I bought the Hallowell hoping it would be an efficient and reliable way to heat my home. Instead, its been nothing but an expensive headache. Hopefully Hallowell will make this situation right!

]]> By: Hallowell Develops Cold-Climate Air-Source Heat Pump | HeatingOil.com http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-8175 Hallowell Develops Cold-Climate Air-Source Heat Pump | HeatingOil.com Sat, 13 Mar 2010 13:58:24 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-8175 [...] an interview with the blog Blue Planet Green Living, Duane Hallowell, president of Hallowell International, makes the case for his new air-source heat [...] [...] an interview with the blog Blue Planet Green Living, Duane Hallowell, president of Hallowell International, makes the case for his new air-source heat [...]

]]> By: Insider Look at Renewable Energy vs. Fossil Fuels http://www.blueplanetgreenliving.com/2010/03/03/hallowell-acadia-is-revolutionizing-the-heating-industry/comment-page-1/#comment-7933 Insider Look at Renewable Energy vs. Fossil Fuels Thu, 04 Mar 2010 16:25:21 +0000 http://www.blueplanetgreenliving.com/?p=12292#comment-7933 [...] Hallowell Acadia I&#1109 Revolutionizing t&#1211&#1077 Heating Industry | Blue Planet Green Living [...] [...] Hallowell Acadia I&#1109 Revolutionizing t&#1211&#1077 Heating Industry | Blue Planet Green Living [...]

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